How do I turn a customer testimonial video into short clips?
Upload the interview file, MP4, MOV or WebM, up to 3 hours and 2 GB. Pick how many clips you want, from 1 to 20 depending on your plan, and a target length between 15 and 90 seconds. shortshort transcribes the recording, selects the passages where the customer is specific about a result, crops each one to 9:16 on the person speaking and captions it word by word. You download them as 1080 x 1920 MP4 files.
How many clips can we get out of a 30-minute testimonial interview?
You decide the number, and five or six of about 35 seconds is a comfortable ask on a 30-minute interview, since only the passages where the customer says something concrete are worth keeping. The ceiling is set by the plan: 3 clips per video on the free tier, 5 on Starter, 10 on Creator, 20 on Studio. Asking for more does not cost more, because the bill counts minutes of source and not clips.
Our interviewer asks the questions off camera. Do they end up in the clips?
Sometimes, and on purpose: a short question that sets up the answer is treated as part of the same unit, while everything after the answer is dropped. If you want a clip to open on the customer's first word, move the in point of that passage in the studio and render it again.
Can we keep a customer's testimonial out of a public gallery?
Yes, on any paid plan. A short joins the shortshort community as soon as it renders, unless the setting in your account says otherwise, and that setting covers the shorts you exported last month as well as the next one. The recording you uploaded and any draft you never exported stay out of the gallery either way. Turn it on before the first export if the release form limits where the footage may appear.
We have 20 recorded testimonials sitting on a drive. What would it cost to clip them all?
One credit per minute of source, so twenty interviews of 30 minutes come to 600 credits, however many clips you ask for. That fits inside one month of Creator at €29, which carries 800 credits and allows up to 10 clips per video. The 60 credits given at sign-up cover the first two interviews, at 3 clips each and with a watermark on the export, before you pay anything.